Term & Conditions

Terms & Conditions

Welcome to Acro Voice & SMS

Terms of Service

Welcome to Acro Voice & SMS. These Terms & Conditions govern your access to and use of our website, products, services, platforms, and communication solutions. By accessing our website or utilizing any of our Voice, SMS, BPO, Call Center, Software Development, or Telecom Services, you agree to comply with and be legally bound by these Terms & Conditions.

Please read this document carefully before using our services. If you do not agree with any provision contained herein, you should immediately discontinue the use of our website and services.

Acceptance of Terms

By accessing, browsing, registering for, or using any Acro Voice & SMS service, you acknowledge that you have read, understood, and accepted these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between Acro Voice & SMS and the user, customer, client, partner, or organization utilizing our services.

Your continued use of our services following any updates or modifications to these terms shall be deemed acceptance of the revised Terms & Conditions.

Scope of Services

Acro Voice & SMS provides a broad range of communication and business solutions designed to support organizations worldwide. Our services may include, but are not limited to:

  • International Voice Services

  • Wholesale and Retail Voice Termination

  • SMS Solutions

  • OTP and Transactional Messaging

  • Promotional and Marketing SMS Services

  • BPO Services

  • Inbound and Outbound Call Center Solutions

  • Software Development Services

  • Telecom Infrastructure Solutions

  • Communication Platform Services

  • Business Process Management Solutions

All services are provided subject to availability, operational requirements, technical feasibility, and applicable laws and regulations. Acro Voice & SMS reserves the right to modify, upgrade, suspend, restrict, or discontinue any service at its sole discretion without prior notice.

User Responsibilities

Users are responsible for maintaining lawful and appropriate use of all services provided by Acro Voice & SMS. By using our services, users agree to:

  • Provide accurate, complete, and up-to-date information.

  • Maintain the confidentiality of account credentials.

  • Use services only for lawful business purposes.

  • Comply with all local, national, and international laws.

  • Cooperate with reasonable verification and compliance procedures.

  • Respect telecommunications regulations and industry standards.

  • Ensure that all communications transmitted through our services are authorized and lawful.

Users are solely responsible for all activities conducted under their accounts and must immediately notify Acro Voice & SMS of any unauthorized access or suspected security breach.

Prohibited Activities

To protect our network, customers, and business operations, users are strictly prohibited from engaging in activities that may compromise the integrity or security of our services.

Prohibited activities include, but are not limited to:

  • Fraudulent, deceptive, or illegal conduct.

  • Sending spam, unsolicited messages, or unauthorized communications.

  • Transmission of harmful, offensive, misleading, or unlawful content.

  • Distribution of malware, viruses, or malicious software.

  • Unauthorized access attempts to systems, databases, or networks.

  • Circumventing security controls or access restrictions.

  • Network abuse, service disruption, or denial-of-service activities.

  • Violating telecommunications regulations or industry compliance requirements.

  • Misrepresenting identity or providing false information.

Any violation may result in immediate suspension or termination of services without prior notice.

Payments, Billing, and Fees

Clients are responsible for all charges, fees, taxes, and expenses associated with services provided by Acro Voice & SMS. Payment terms shall be governed by the applicable service agreement, invoice, or commercial arrangement between the parties.

Invoices must be paid within the agreed payment period. Late payments may result in:

  • Service suspension.

  • Temporary service restrictions.

  • Account termination.

  • Additional administrative or collection charges.

Acro Voice & SMS reserves the right to modify pricing, fees, and billing structures with reasonable notice where applicable.

Intellectual Property Rights

All intellectual property rights associated with the Acro Voice & SMS website, services, software, content, trademarks, logos, graphics, designs, documentation, and related materials remain the exclusive property of Acro Voice & SMS or its licensors.

Users may not reproduce, distribute, copy, modify, publish, sell, license, or otherwise exploit any content without prior written authorization from Acro Voice & SMS.

Unauthorized use of intellectual property may result in legal action and enforcement of applicable rights.

Service Availability and Performance

Acro Voice & SMS is committed to delivering reliable and high-quality communication services. However, service availability may occasionally be affected by:

  • Scheduled maintenance activities.

  • Software updates and system upgrades.

  • Network congestion.

  • Third-party service provider interruptions.

  • Telecommunications carrier issues.

  • Power outages.

  • Natural disasters or force majeure events.

While reasonable efforts are made to ensure continuous service availability, Acro Voice & SMS does not guarantee uninterrupted, error-free, or delay-free operation of its services.

Limitation of Liability

To the fullest extent permitted by applicable law, Acro Voice & SMS shall not be liable for any indirect, incidental, consequential, punitive, special, or exemplary damages arising from or related to the use of our website, products, or services.

This limitation includes, but is not limited to:

  • Loss of revenue.

  • Loss of profits.

  • Loss of business opportunities.

  • Data loss.

  • Service interruptions.

  • Communication failures.

  • Third-party actions or system failures.

Users acknowledge that use of our services is at their own risk and responsibility.

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy. By accessing our website or utilizing our services, you consent to the collection, processing, storage, and use of information as described in our Privacy Policy.

Acro Voice & SMS is committed to maintaining responsible data protection practices and implementing appropriate safeguards to protect customer information.

Suspension and Termination

Acro Voice & SMS reserves the right to suspend, restrict, or terminate access to any service at any time if:

  • A user violates these Terms & Conditions.

  • Fraudulent or unlawful activity is suspected.

  • Regulatory or legal requirements necessitate action.

  • Non-payment of invoices occurs.

  • Service usage poses a risk to our infrastructure, customers, or business operations.

Termination of services does not relieve users of any outstanding payment obligations or contractual responsibilities.

Indemnification

Users agree to indemnify, defend, and hold harmless Acro Voice & SMS, its directors, officers, employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from misuse of services, violation of these Terms & Conditions, or infringement of third-party rights.

Changes to Terms & Conditions

Acro Voice & SMS may revise, update, or modify these Terms & Conditions from time to time to reflect operational, technological, legal, or regulatory changes.

Updated versions will be published on this page and become effective immediately upon publication. Users are encouraged to review these terms periodically.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with applicable laws, regulations, and telecommunications compliance requirements. Any disputes arising from these terms shall be resolved through the appropriate legal and regulatory channels.

Contact Information

If you have questions regarding these Terms & Conditions, our services, billing practices, compliance matters, or contractual obligations, please contact us:

Email: Info@acrotelekom.com

Website: www.acrotelekom.com

Customer Support: Available 24 Hours a Day, 7 Days a Week

Questions About Our Terms?

At Acro Voice & SMS, we believe in transparency, accountability, and professional business practices. Our support team is available to assist with any questions regarding service usage, billing procedures, compliance requirements, contractual obligations, or general inquiries related to our services.